Question 1

What is your commission rate?

Accepted Answer

Our standard operations management commission is 22% per booking, fully transparent with no hidden fees. You receive a monthly statement with full income and expense transparency. Setup, legal, design, and brokerage services are quoted per project after initial consultation.

Question 2

What areas in Kyoto do you service?

Accepted Answer

We service Kyoto City only. We do not work in Uji, Otsu, Osaka, Tokyo, or any other location. Our entire operations team is based in Kyoto City for fast on-site response.

Question 3

I haven't bought a property yet. Can you help me evaluate Kyoto investment opportunities?

Accepted Answer

Yes. As a licensed real estate broker (License No. 15131), we provide pre-purchase consultation on B&B income potential, Minpaku eligibility, neighborhood analysis, and ROI estimates. We strongly recommend speaking with us before purchasing any Kyoto property intended for B&B use.

Question 4

How long does it take from zero to launch?

Accepted Answer

Typically 2-6 months from property acquisition to first booking. The timeline depends on permit processing speed, renovation scope, and property condition. We manage the entire process: licensing, interior planning, photography, listing setup, and operational handoff.

Question 5

What makes you different from other Kyoto property management companies?

Accepted Answer

Five key differences: (1) Licensed real estate broker (No. 15131) covering full lifecycle from purchase to resale. (2) 100% client retention since launch in 2019. (3) Survived and grew through Japan's complete border closure 2020-2022. (4) 850+ guest reviews with 4.97/5 average across 20+ properties. (5) Trilingual team (English, Japanese, Chinese) with no brand lock-in — your property keeps its own identity.

Question 6

How do you handle emergencies or urgent guest issues?

Accepted Answer

Our operations team is based in Kyoto City and handles issues directly, not through outsourced support. Most guest issues are resolved within hours. We provide multilingual support in English, Japanese, and Chinese to avoid communication delays.

Question 7

What happens if a guest damages the property?

Accepted Answer

We use guest screening to reduce damage risk. When incidents occur, we document immediately, coordinate with Airbnb's resolution center on your behalf, and handle insurance claims. Our local team can inspect and arrange repairs without delay.

Question 8

Can I start a B&B with a rental property?

Accepted Answer

In most cases, no. Kyoto's Minpaku regulations typically require property ownership and specific licensing. We can evaluate your specific situation during consultation, but rental properties usually do not meet Kyoto B&B legal requirements.

Question 9

How often will I receive reports and payments?

Accepted Answer

Monthly. We provide a clear statement showing all bookings, gross revenue, service fees, and net transfer to you. Payments are made on a regular monthly schedule after the previous month's bookings close out.

Question 10

Do you offer rental income guarantees?

Accepted Answer

No. We do not offer fixed-income promises or rental guarantees. Actual income depends on property fundamentals, location, season, and market conditions. We provide realistic income projections during consultation based on real performance data from our 20+ managed properties.

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通常、数時間以内に返信いたします。ほとんどのプロジェクトは、ご連絡いただいてから24時間以内に開始可能です。

通常、数時間以内に返信いたします。ほとんどのプロジェクトは、ご連絡いただいてから24時間以内に開始可能です。